Privacy at TOURWAY
Privacy Policy
This notice explains how information submitted through tourway.shop is collected, used, stored and handled.
Effective date: 9 August 2026
1. Who this notice applies to
This notice applies to visitors, prospective buyers, distributors, importers, fleet operators, suppliers and project partners who use tourway.shop or contact TOURWAY through the website.
2. Information we collect
When you submit an enquiry, we may collect the information you choose to provide, including:
- name and business contact details;
- email address and WhatsApp number;
- company and country;
- vehicle, market, quantity and project information included in your message;
- technical and security information generated when the site is used, such as IP address, browser information and security logs.
3. Why we use the information
We use this information to respond to enquiries, evaluate commercial vehicle project requirements, prepare follow-up communication, maintain business records, protect the website and meet legal or regulatory obligations where applicable.
4. Legal basis
Depending on the location and context, processing may be based on your request before entering a business relationship, our legitimate business interests, consent where required, performance of a contract or compliance with legal obligations.
5. How long we keep information
We keep personal information only for as long as reasonably necessary for the enquiry, project communication, business relationship, security and legal purposes. The retention period is decided using the nature of the enquiry, whether a project remains active, applicable legal obligations, dispute risk and security needs. Records are reviewed and deleted or anonymized when they are no longer needed.
6. Sharing and service providers
Information may be shared with authorized personnel and service providers that help operate the website, email, security, hosting or project communication. We do not sell personal information. Information may also be disclosed where required by law or to protect legal rights and website security.
7. International processing
Because TOURWAY supports international business enquiries, information may be processed in countries different from your own. Where required, reasonable contractual, technical and organizational safeguards will be used.
8. Cookies and security technologies
The site may use essential cookies and security technologies needed for login protection, form operation, performance and abuse prevention. If optional analytics or advertising technologies are introduced, this notice and any required consent controls should be updated.
9. Your choices and rights
Depending on applicable law, you may request access to, correction of, deletion of or restriction on the use of your personal information, or object to certain processing. You may also withdraw consent where processing relies on consent. Some information may need to be retained where required by law or for legitimate legal claims.
10. How to contact us
Use the Contact page and state that your request concerns privacy. Please provide enough information for us to identify the relevant enquiry without sending passwords or sensitive financial information.
11. Updates to this notice
This notice may be updated when website features, service providers, legal requirements or data practices change. The effective date at the top of the page shows the current version.